Shipping Policy
At Skin Doctor’s Pimple Patches, we work hard to ensure your order arrives quickly, safely, and in perfect condition.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
- Orders are not shipped on weekends or holidays.
- During periods of high order volume, processing times may be slightly longer.
- If there is a significant delay with your order, we will notify you via email
Shipping Time
Estimated delivery times are as follows:
United States
3–7 business days
International Orders
7–14 business days depending on the destination.
Please note that shipping times may vary due to postal service delays, customs processing, or other external factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.
Incorrect Shipping Address
Please ensure your shipping address is correct at the time of checkout.
Skin Doctor’s Pimple Patches is not responsible for packages shipped to incorrect addresses provided by the customer during checkout.
Returns & Refunds
Due to hygiene and safety reasons, opened skincare products cannot be returned.
However, we are happy to assist you if:
- Your product arrives damaged
- You received the wrong item
- Your product is defective
Return Request Window
If you experience any issues with your order, please contact us within 7 days of receiving your package.
When submitting your request, please include:
- Your order number
- Photos of the product
- A brief description of the issue
Return requests can be sent to:
Refunds
If your return or refund request is approved, the refund will be issued to your original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable, unless the issue was caused by our error.
- Refund processing times may vary depending on your bank or payment provider.